A real person reads every message
Talk to the Quarito team.
Questions before you sign up, help with your account, billing or a partnership: send us a message and we'll reply by email.
Find the quickest answer
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Setting up or using Quarito
Step-by-step guides for adding a site, installing the chat and your account.
Help Center → -
Installing on your website
Where to paste the code on WordPress, Shopify, Wix, Squarespace, Webflow and more.
Install guides → -
Plans, billing and refunds
What each plan includes, and how cancelling and refunds work.
Pricing → Refund policy → -
Agencies and developers
Put live chat on your clients' websites, in each client's own brand.
Become a partner →
Send us a message
Questions
Before you write.
How do I contact Quarito support?
Send a message with the form on this page and choose what it's about. A real person on the Quarito team reads it and replies by email.
I can't log in. What should I do?
Choose Forgot password on the login page. We'll email you a 6-digit code to set a new password. If the email doesn't arrive, check your spam folder, then write to us here.
How do I cancel Premium?
The account owner can switch to Free in Administration › Billing. You won't be charged again, and Premium carries on until the end of the month you've paid for.
How do I get a refund?
Write to us within 7 days of a charge, choosing Billing or a refund, and we'll refund it in full. The refund policy has the details.