In short
- Free costs nothing and needs no card, so there's never anything to refund.
- Premium is $15 a month for your whole account, paid in advance through Paddle, our reseller.
- Ask within 7 days of a charge, and we'll refund it in full.
- If we charged you by mistake, we'll refund it whenever you tell us.
- Switch to Free whenever you like: Premium carries on until the end of the month you've paid for, then chats older than 15 days are deleted.
1. Who handles payments
Quarito is run by Ragib Anjum (“we”, “us”). This policy covers payments for Premium, our paid plan, and is part of our Terms & Conditions.
Our order process is run by our online reseller, Paddle.com. Paddle is the merchant of record for every Premium payment: it takes the payment, adds any sales tax or VAT that applies, and sends a receipt for each charge. The charge appears on your statement under Paddle's name. You can pay by card or the other methods Paddle's checkout offers where you are.
The plan belongs to the owner and covers every website on their account, so only the owner can change it or ask for a refund.
2. The Free plan
The Free plan costs nothing and never asks for a card, so there's nothing to refund. It includes one agent, one website, every feature and 15 days of chat history.
4. Cancelling Premium
The owner can cancel at any time by choosing Switch to Free in Administration › Billing. You won't be charged again, and Premium carries on until the end of the month you've already paid for. Billing shows the date it ends.
On that date the account moves to Free. Chats whose last message is more than 15 days old are then deleted for good within the hour, on every website on the account, so copy anything you need before then. Everything else you have stays, but you can't add more beyond the Free plan's limits.
Changed your mind before that date? Choose Keep Premium in Billing, and it renews as usual. After it has ended, you can upgrade again whenever you like.
5. Refunds within 7 days
You can ask for a refund on any Premium payment within 7 days of the day it was charged. That covers your first payment and every monthly renewal. Ask within those 7 days, and we'll refund the payment in full.
After 7 days, a payment can't be refunded, and we don't refund part of a month. You can still cancel at any time, so you won't be charged again.
Refunds are made through Paddle. When a payment is refunded, Premium ends straight away, rather than at the end of the month, and the account moves to Free, with the Free plan's limits and its 15 days of chat history, as described above.
6. Charged by mistake
If we charge you twice for the same month, or charge you after you've switched to Free, tell us and we'll refund that charge in full, however long ago it was.
Nothing in this policy takes away rights you have under the consumer law where you live.
7. How to ask for a refund
Within 7 days of the charge, email us at [email protected] from the owner's email address. Tell us which account it's for and the date of the charge, so we can find the payment quickly.
You can also ask Paddle directly, at paddle.net or by replying to your receipt.
We aim to answer refund requests within 3 business days. Refunds go back to the card or account you paid with, and how soon the money arrives depends on your bank or payment provider.
8. Changes to this policy
We may update this policy, and we'll post any change on this page with a new effective date at the top. A change never applies to payments made before it.
9. Contact us
Questions about a payment? Email us at [email protected].