Terms & Conditions

1. Agreeing to these terms

These terms are an agreement between you and Ragib Anjum (“Quarito”, “we”, “us”). They apply when you create an account, add the chat widget to a website, or otherwise use our website, dashboard, widget or help centers (together, the “service”). If you don't agree, please don't use the service.

If you use Quarito for a company or other organization, you confirm that you're allowed to accept these terms for it, and “you” means that organization. You must be at least 18, or the age of majority where you live, to create an account.

Our Privacy Policy, which explains how we handle personal information, and our Refund Policy are part of these terms.

2. Your account

• Give us accurate details and keep them up to date.
• Keep your password safe, and don't share your login. Each person on your team needs their own.
• You're responsible for what happens under your account. If you think someone else has used it, change your password, sign out your other sessions and tell us at [email protected].

3. Sites, teams and roles

The person who adds a website to Quarito is its owner. Only the owner can add sites to their account or change its plan, and the plan covers every site they add. Others can be invited to a site in one of three roles:

• Admins manage the site, its settings and its team.
• Managers can do the same, except invite, change or remove admins.
• Agents answer chats.

The owner is responsible for the people they and their admins and managers invite, and for making sure those people follow these terms.

4. Plans and payment

• Free costs nothing. It has the limits shown on our pricing page and in Administration › Billing, including 15 days of chat history.
• Premium costs $15 (US dollars) a month for the whole account, however many people answer chats, plus any taxes that apply. It's month to month with no contract, paid in advance, and renews each month until you cancel.
• Moving to Premium: the owner pays through the checkout in Administration › Billing, and Premium starts as soon as the payment goes through. Payments are taken by our reseller, Paddle.com, the merchant of record for every order, under its own buyer terms.
• Cancelling: the owner can switch to Free at any time in Administration › Billing. You won't be charged again, and Premium carries on until the end of the month already paid for; then the account moves to Free. Chats whose last message is more than 15 days old are then deleted for good, so copy anything you need before that date. Anything over a Free limit, such as extra team members, stays, but you can't add more until you're within the limit.
• Refunds: you can ask for a payment back within 7 days of the charge, as our Refund Policy explains. After that, payments aren't refunded, including for part of a month, unless the law requires it.
• Price changes: we'll tell you at least 30 days before a new price applies to you. If you don't want to pay it, you can move to Free before it starts.
• Missed payments: if a renewal payment fails, Paddle tries again over the next few days and tells you. If it still can't be taken, Premium ends and the account moves to Free.

5. Acceptable use

You agree not to use Quarito, or let anyone else use it, to:

• break any law, or help anyone else break one;
• send spam, unsolicited marketing, scams or phishing;
• harass, threaten or abuse anyone, or share content that's hateful, sexually exploits anyone, or infringes someone else's rights;
• pretend to be someone you're not, or mislead visitors about who they're talking to;
• ask visitors in chat for full payment card numbers, passwords, or similarly sensitive information, unless the law allows you to collect it and you protect it as the law requires;
• send malware, or try to get into accounts, systems or data that aren't yours;
• overload, disrupt, probe or get around the limits and security of the service;
• copy, change or reverse engineer the service, except where the law allows it;
• resell the service, or build a competing product from it, without our written permission.

6. Your content

“Your content” means everything you and your visitors put into Quarito: chats, files, help-center articles, message templates and settings. You keep all your rights to it.

You give us permission to host, copy, process and display your content worldwide, only to provide, secure and support the service, and to do what you ask, such as publishing your help center. This permission ends when your content is deleted, apart from copies in backups, which are overwritten in the normal course of time.

You're responsible for your content, and for having the right to use it. Help-center articles you publish can be seen by anyone.

7. Your visitors

For chats on your websites, you decide how your visitors' information is used, and we handle it on your behalf, as described in our Privacy Policy. You agree to:

• tell your visitors, in your own privacy policy, that you use Quarito for live chat and what it collects;
• have a lawful reason for collecting your visitors' information, and get any consent the law requires, including for the widget's use of browser storage;
• answer your visitors' requests about their information. We'll help where we can.

If you need a data processing agreement, email us at [email protected].

8. The chat widget and integrations

• You may install the chat widget only on websites you own or have permission to change.
• We update the widget from time to time, and sites using it get the new version automatically.
• Keep your site's JavaScript API key secret. If it's exposed, create a new one in Administration › Settings.
• Webhooks send chat events to the addresses you choose. You're responsible for those addresses and for checking each delivery's signature. We aren't responsible for services run by others.

9. Our service

We're always improving Quarito, so features may be added, changed or removed. If we remove something important you rely on, we'll try to tell you first. We sometimes need to take the service down for maintenance, and we'll try to do it when it affects the fewest people.

We work to keep Quarito running, but we can't promise it will always be available or free of errors.

10. Our property

The service and its software, design, name and logo belong to us or our licensors. These terms give you the right to use the service as described here, and nothing more.

If you send us ideas or feedback, we may use them freely, without owing you anything.

11. Suspension and closing

• You can stop using Quarito at any time. To close your account, email us at [email protected] from the address on your account.
• We may suspend or close an account if it breaks these terms, if payment isn't made, if the law requires it, or if it puts the service, our customers or their visitors at risk. We'll tell you first when it's reasonable to.
• When an account closes, we delete it, its sites and their chats within 30 days, as our Privacy Policy describes. Copy anything you need first.

The sections on your content, our property, disclaimers, limitation of liability, indemnity, and governing law still apply after an account closes.

12. Disclaimers

The service is provided “as is” and “as available”. As far as the law allows, we make no promises about it beyond those in these terms, and we exclude all implied warranties, such as merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

As far as the law allows:

• we aren't liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill;
• our total liability for all claims about the service is limited to the greater of what you paid us in the 12 months before the claim and US$50.

Nothing in these terms limits liability that the law doesn't allow to be limited, such as for fraud, or for death or personal injury caused by negligence.

14. Indemnity

If someone makes a claim against us because of your content, your use of the service, or your breach of these terms or the law, you agree to cover our reasonable costs and losses from that claim, including legal fees. We'll tell you about the claim, and let you take part in handling it.

15. Governing law and disputes

These terms are governed by the laws of Bangladesh, and the courts there will settle any dispute about them. If something goes wrong, please contact us first. Most problems can be solved that way.

If you use Quarito as a consumer, you keep the protections the laws of your own country give you, and you can bring claims in your local courts.

16. Changes to these terms

We may update these terms, and we'll show the new effective date at the top of the page. If a change matters, we'll tell you by email or in the dashboard at least 14 days before it takes effect, unless it has to happen sooner for legal or security reasons. If you keep using Quarito after a change takes effect, you accept the new terms. If you don't accept them, you can close your account.

17. General

• These terms, our Privacy Policy and our Refund Policy are the whole agreement between you and us about the service.
• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we haven't given it up.
• You may not transfer these terms to anyone else without our written permission. We may transfer them as part of a merger, sale or reorganization.
• Neither of us is responsible for delays or failures caused by events outside our reasonable control.
• We'll send notices to the email address on your account. You can send notices to us at [email protected].

18. Contact us

Questions about these terms? Email us at [email protected].