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Quarito vs Zendesk

A lighter Zendesk alternative for website chat.

Zendesk is a complete help desk, built around tickets, with live chat in its Suite plans. If you mostly want to talk to your website visitors, Quarito gives you that without the help desk, for one flat price.

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At a glance

Quarito and Zendesk, side by side.

The facts that decide most choices. Zendesk's are from its pricing page (opens in a new tab), as shown on 12 November 2026.

Quarito and Zendesk compared
What you get Quarito Zendesk
How you pay One flat price for your whole team Per agent, per month, plus AI usage
Paid plans from As listed on their pricing page $9 a month for your first 3 months (usually $15), for everyone $55 per agent a month for live chat (Suite Team, billed yearly; $69 monthly)
Free plan Yes, forever: 1 agent and 1 website, every feature No, a 14-day free trial
People who answer chats 1 on Free, unlimited on Premium Paid per agent
AI agent No Yes: 5 automated resolutions per agent a month on Suite Team, then $1.50 to $2.00 each
Channels Website chat, plus your own help center Tickets, email, chat, messaging and phone

Why teams switch

Why small teams look for a Zendesk alternative.

  • Chat starts on the Suite plans

    Live chat and messaging come with Zendesk's Suite plans, from $55 per agent a month billed yearly.

  • Priced per agent

    Every person who answers is another agent, every month.

  • Built for help desks

    Tickets, SLAs and routing are great for support departments, and more than a small team needs for website chat.

What it costs

For a team of five.

Five people answering chats on one website, on the plans that fit.

Quarito Premium

Usually $15 now $9 a month

One flat price for all five, with no Quarito branding. One person? Free costs nothing.

Zendesk

$275 a month

5 agents × $55 on Suite Team, billed yearly, before AI usage.

Choose Quarito if…

  • You want live chat on your website, in your own brand, with nothing of ours in it.
  • You'd rather pay one flat price than per seat, or start free.
  • Your team answers chats itself, and wants a simple inbox, saved replies and office hours.
  • You want it set up in minutes: one line of code on any website.

Choose Zendesk if…

  • You run a support department with tickets, SLAs and phone support.
  • You need email, chat, social messaging and phone in one help desk.
  • You want AI agents and a large marketplace of integrations.
  • You have many agents and need detailed routing and reporting.

Switching

Move over in an afternoon.

There's nothing to migrate to start answering: new chats come to Quarito from the moment its code is on your site.

  1. Create a free accountAdd your website and copy your install code.
  2. Swap the codeRemove Zendesk's code, app or plugin from your site, and paste Quarito's in the same place. Install guides
  3. Bring your answersCopy your canned responses into saved replies, and set your colours, messages and office hours.
  4. Invite your teamEveryone joins by email. On Premium, as many people as you like, for the same price.

Need your old conversations? Export them from Zendesk before you cancel: past chats don't move across.

Questions

Questions about switching.

Something else? Ask us.

Does Quarito have ticketing like Zendesk?

No. Quarito is live chat for your website, with a shared inbox, statuses, assignment and private notes. If you need email ticketing and SLAs, Zendesk is built for that.

Is Quarito cheaper than Zendesk?

For website chat, yes. Zendesk's live chat starts at $55 per agent a month billed yearly; Quarito Premium is one flat $9 a month for your first 3 months (usually $15) for your whole team, and Free costs nothing.

Can I move my chat history from Zendesk to Quarito?

Not at the moment. Export your history from Zendesk if you need to keep it. New chats start in Quarito as soon as its code is on your website.

How long does it take to switch?

Not long: create an account, swap one line of code, and set your colours and messages. See the install guides for your platform.

Is Quarito really free?

Yes. Free is for one agent and one website, forever, with every feature, no chat limits and no Quarito branding. It keeps 15 days of chat history. Premium is one flat $9 a month for your first 3 months (usually $15) for your whole team.

Other comparisons

Zendesk's plans, prices and features are as shown on Zendesk's own pricing page on 12 November 2026, and may have changed since: check Zendesk's site (opens in a new tab) for the latest. Zendesk is a trademark of its owner. Quarito isn't affiliated with or endorsed by Zendesk. Spotted something out of date? Tell us and we'll fix it.

Your brand. Your team. One flat price.

Free forever plan · No credit card · Your brand only

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