Free and Premium
Every feature is on both plans, and neither shows a Quarito logo in your chat.
- Free costs nothing, forever: one agent, one website, 15 days of chat history (older chats are deleted for good) and 20 help center articles.
- Premium is one flat $9 a month for your first 3 months (usually $15), not per seat: unlimited agents, more websites in one account, your full chat history and unlimited help articles.
The plan belongs to the account's owner and covers every website they add. See Pricing for the full comparison.
Move to Premium
- Open Administration › Billing. Only the account's owner can change the plan.
- Under Plans, choose Upgrade to Premium.
- Pay in Paddle's secure checkout. Paddle is our payment partner: it takes the payment and sends your receipts.
Premium starts as soon as the payment goes through. It renews every month until you switch back.
Switch back to Free
Choose Switch to Free in Administration › Billing. You keep Premium until the end of the month you've paid for, then move to Free. You keep the teammates, websites and articles you already have, but you can't add more beyond Free's limits, and chats older than 15 days are deleted.
Billing details and receipts
- Billing details in Administration › Billing keep your company name, billing email, address, country and tax ID (VAT, GST or similar).
- Paddle emails your receipts to the billing email. Add your tax ID in Paddle's checkout too, so your receipts show it.
Refunds
You can have a full refund within 7 days of any charge, renewals included. Write to us, and see our Refund Policy.
