Your status
Open the profile menu (bottom of the sidebar, or top right on a phone) and pick your status:
- Online: you're available for new chats.
- Away: you're still signed in, but new chats aren't sent to you.
- Invisible: you appear offline to visitors.
Your team sees you as Offline when you haven't used the dashboard for 10 minutes. Visitors see your team as online when at least one person is Online with the dashboard open.
Which sites you take chats from
Accept chats from, in the profile menu, lets you choose the sites you answer for: all of them, some or none. It changes only which chats come to you, not your teammates'.
Quick switches
The profile menu has two switches for this browser: Desktop notifications, which pop up even while the dashboard is in another tab, and Sound notifications.
Sounds and notifications in detail
Choose Manage sounds & notifications in the profile menu.
- Sounds: the main switch for every sound, and the Volume.
- Events: a sound for each event, and whether it also shows a desktop notification. The events are a new chat, a new message in a chat that's yours or nobody's yet, and a chat assigned to you by a teammate.
- Repeat the sound until the chat is answered, so a new visitor isn't missed.
- Send a test notification to hear and see what a new chat will look like.
When notifications don't come
- Desktop notifications are allowed per browser. Your browser asks the first time you switch them on. Switch them on in each browser you use.
- Blocked them by mistake? Click the icon to the left of the address bar, allow notifications for this site, then switch them on again.
- Check your computer's settings too: Focus or Do Not Disturb modes, and the system's notification settings for your browser.
- Browsers only play sounds after you've clicked on the page, so keep the dashboard open in a tab you've used.
