Build a help center for your customers

What your help center is

A small website of help articles for your customers, with your name, logo and categories, at an address like quarito.com/kb/your-business. Customers find answers by themselves, day or night, and your team gets fewer of the same questions.

Build it in Administration › Knowledge Base. Admins and managers can write and publish articles.

Set it up

1. Open the Help center settings in Knowledge Base.
2. Choose its Address: 3 to 48 lowercase letters, numbers and dashes, like acme-help. Old links stop working if you change it later.
3. Give it a title (empty uses “your site's name Help Center”) and an Introduction, a line of welcome under the title.
4. Switch on Publish the help center. While it's off, only your team sees the articles, in the dashboard.

The help center shows your Property Image from Administration › Settings as its logo.

Categories

Categories are the sections of your help center's front page, like “Getting started”, “Bookings” or “Payments”. Give each a name and, if you like, a line under it. An article belongs to one category.

Write an article

1. Add an article and give it a clear title, written the way a customer would ask: “How do I change my booking?”
2. Write it. Use the Preview tab to see how it looks.
3. Pick its category, and check the end of its web address. Changing the address later breaks old links to it.
4. Set it to Published to put it live, or keep it as a Draft that only your team sees.

Formatting

## A heading

A paragraph. A blank line starts a new one.

**bold**, *italic*, `code` and a [link](https://example.com)

- a list item
- another

1. a step
2. the next step

How many articles

Free includes 20 articles. Premium has no limit. See Plans and billing.