Your profile
Choose Edit profile in the profile menu.
- Name: how your team sees you, and how customers see you on your chat replies.
- Profile photo: shown beside your replies and in the chat's header while you're online, when the site shows agents' names and photos. JPG, PNG or GIF, at least 128×128 pixels; you can crop it before saving. Without one, visitors see your initials.
- Email: the one you log in with. It can't be changed here.
Password and signing in
- Change password on your profile, with your current password. At least 8 characters. Changing it signs you out everywhere else.
- Forgot it? Choose Forgot password? on the login page. We email you a 6-digit code to set a new one.
- Continue with Google signs you in with your Google account, with no password to remember.
- Keep me logged in on the login page keeps you signed in after you close the browser. Leave it off on shared computers.
Browser and app sessions
Browser & app sessions, in the profile menu, lists everywhere your account is signed in right now. Sign out of anything you don't recognise, or Sign out of all other sessions at once.
Theme
Choose light, dark, or follow your device in the profile menu. Your choice is saved to your account and follows you wherever you sign in.
Your data
How we keep and protect your account and your visitors' chats is in our Privacy Policy. To close your account, write to us: your data is deleted within 30 days.
